FAQ

Weqin E-commerce Co., Ltd. aims to provide our customers with all the necessary information for a seamless shopping experience. Below are answers to some of the most frequently asked questions about our products, ordering process, shipping, returns, and more. If you need further assistance, please feel free to contact our customer support team.

1. How can I place an order?

To place an order on our website, simply follow these steps:

1. Browse our catalog and add the items you wish to purchase to your shopping cart.
2. Review your cart to ensure all items are correct.
3. Click on the “Checkout” button.
4. Enter your shipping information and select your preferred payment method.
5. Confirm your order and proceed with the payment.
6. You will receive an order confirmation email once your order has been successfully placed.

If you encounter any issues while placing your order, please contact our customer support team for assistance.

2. What payment methods do you accept?

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfers (for bulk orders or certain regions)

Your payment will be processed securely through our payment gateway. You will be charged only once your order has been confirmed and processed.

3. Can I modify or cancel my order after placing it?

Once your order is placed and payment is confirmed, we begin processing it immediately. However, if you wish to modify or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we may be able to assist you with changes or cancellation.

If the order has already been shipped, it will not be possible to cancel it, but you may initiate a return after receiving the product, according to our Returns and Exchanges Policy.

4. How do I track my order?

After your order has been dispatched, you will receive an email containing your tracking number and a link to the shipping carrier’s website. You can use this tracking number to monitor the status of your shipment.

If you do not receive tracking information within 48 hours after your order has shipped, please contact our customer service team for assistance.

5. Do you offer international shipping?

Yes, we offer international shipping to over 100 countries and regions. Shipping fees and delivery times will vary depending on the destination and the shipping method chosen. You will be able to see the shipping costs and estimated delivery time during checkout.

Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

6. How much will shipping cost?

Shipping costs vary depending on several factors, such as:

• The shipping method you choose (Standard, Expedited, Express)
• The weight and size of your order
• The destination country or region

You can calculate your shipping cost during the checkout process. We also offer free standard shipping for orders above a certain amount (e.g., CNY 500 for domestic orders or USD 100 for international orders).

7. How long will it take to receive my order?

Shipping times depend on your location and the shipping method chosen. Here are the typical delivery times:

• Domestic Orders (China): 5-10 business days
• International Orders: 7-15 business days, depending on the destination

Please note that delivery times are estimates and can vary due to factors such as customs delays, weather conditions, or shipping carrier issues.

8. Can I change my shipping address after placing my order?

If you need to change your shipping address, please contact us immediately after placing your order. We will attempt to accommodate the change as long as the order has not been shipped yet. Once the order is dispatched, we cannot change the shipping address.

9. What should I do if my order is damaged or defective?

If your order arrives damaged or contains defective items, please contact us within 48 hours of receiving the package. Provide your order number, a description of the issue, and photos of the damaged or defective items.

We will work with you to resolve the issue by either offering a replacement or issuing a refund.

10. How do I return or exchange an item?

We accept returns and exchanges under the following conditions:

• Items must be in unused and new condition with all original packaging, tags, and labels intact.
• The return or exchange request must be made within 30 days of receiving your order.

To initiate a return or exchange, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA, you will be instructed on how to return the product.

For more details, please refer to our Return and Exchange Policy.

11. How long does it take to process a return or exchange?

Once we receive the returned item, we will inspect it to ensure it meets our return conditions. If everything is in order, we will process your refund or exchange within 5 to 7 business days.

Refunds will be issued to the original payment method, and exchanges will be shipped after the returned product has been processed.