Refund and Returns Policy

Weqin E-commerce Co., Ltd. (“We,” “Our,” or “Us”) is committed to providing you with high-quality products and ensuring your satisfaction. However, if you are not completely satisfied with your purchase, we offer a comprehensive return and exchange policy. This document outlines the full conditions and procedures for returning and exchanging products purchased from our website.

Weqin E-commerce Co., Ltd. is located at the Huaihua International Land Port Economic Development Zone, Science and Technology Incubator Park (Cross-border E-commerce Industry Park), 4th Floor, Room 4-3, in Huaihua, Hunan Province, China. This policy applies to all purchases made through our online store and services.

1. Introduction

At Weqin E-commerce Co., Ltd., our mission is to ensure that every customer receives products that meet their expectations. However, we understand that sometimes, due to various reasons such as size, quality, or other factors, you may wish to return or exchange an item. In such cases, we aim to make the process as smooth and straightforward as possible. This Return and Exchange Policy explains the conditions, process, and your rights regarding returns and exchanges.

2. Return and Exchange Conditions

We accept returns and exchanges under the following conditions:

1. Timeframe: All returns and exchanges must be initiated within 30 days from the date of receipt of the product. Returns or exchanges requested after this period will not be accepted unless there is a defect in the product or a mistake on our part.
2. Product Condition: The product must be in new and unused condition, with all original packaging, tags, and labels intact. We cannot accept returned products that have been opened, worn, or used unless the product is defective or damaged upon arrival.
3. Proof of Purchase: To process your return or exchange, you must provide the original order confirmation or receipt as proof of purchase. We may also ask for photos of the product to assess its condition.
4. Return Authorization: Before returning any product, you must request a Return Merchandise Authorization (RMA) number by contacting our customer service team. Returns without an RMA number will not be accepted.
5. Exchanges: If you wish to exchange an item for a different size, color, or model, you must return the original item according to the terms outlined above and place a new order for the desired product.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, follow these steps:

1. Contact Our Customer Service Team:
   • Email: [Insert email address]
   • Phone: [Insert phone number]
   • Include the following information in your request:
     • Your order number
     • The item(s) you wish to return or exchange
     • The reason for the return or exchange
     • If applicable, provide photos of any defective or damaged items
2. Receive Return Authorization: After receiving your request, our customer service team will review your information and issue you an RMA number if your return or exchange is approved. This number must be included in your return package.
3. Package the Items for Return:
   • Place the item(s) in their original packaging, including any manuals, accessories, or promotional materials that came with the product.
   • Ensure the item is securely packaged to avoid damage during the return process.
4. Return Shipping:
   • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective product, wrong item shipped).
   • Use a trackable shipping service or purchase shipping insurance to ensure the safe return of the item. We are not responsible for lost or damaged return packages.
5. Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets our return conditions. If everything is in order, we will process the return and either issue a refund or exchange as per your request.

4. Timeframe for Returns and Exchanges

• Return Request: All return requests must be submitted within 30 days of receiving the product.
• Refund Processing Time: Once we receive the returned product, the refund process may take 5 to 7 business days to complete. The refund will be issued to the original payment method used during the purchase.
• Exchange Processing Time: If an exchange is approved, the new item will be shipped to you within 5 to 7 business days after we receive the returned product.

5. Refunds

• Full Refund: If the product is returned in its original condition (unused, unopened, undamaged), we will issue a full refund for the purchase price, excluding any shipping or handling fees.
• Partial Refund: If the product is returned with signs of wear, damage, or missing parts, we may issue a partial refund, depending on the condition of the product.
• Refund Method: Refunds will be processed through the original payment method. If you paid by credit card, refunds will be issued to the same card. If you used another payment method (e.g., PayPal), the refund will be processed to the original account.
• Refund Timing: Refunds may take up to 5 to 10 business days to appear in your account, depending on the payment method and processing time with your bank or payment provider.

6. Non-Returnable and Non-Exchangeable Items

Certain items cannot be returned or exchanged under this policy:

• Customized or Personalized Items: Products that have been personalized or customized according to your specifications.
• Opened or Used Products: Items that have been opened, used, or damaged by the customer.
• Final Sale or Clearance Items: Products marked as final sale or purchased from the clearance section are non-returnable and non-exchangeable.
• Perishable Goods: Products such as food, flowers, or other items that have an expiration date are not eligible for return or exchange.

7. Shipping Costs

• Return Shipping Fees: Unless the product is defective or we made an error in your order, you will be responsible for the return shipping costs.
• Original Shipping Fees: The original shipping charges are non-refundable. If you received free shipping, the cost of the initial shipping may be deducted from your refund if the return is not due to a defect or error on our part.
• Return Labels: If we provide a prepaid return shipping label for defective or incorrect items, you must use the label provided. If you choose to use another shipping method, you will be responsible for the return shipping costs.

8. Damaged or Defective Products

If you receive a product that is damaged or defective, please follow these steps:

1. Contact Us Immediately: Report the issue within 48 hours of receiving the product. Provide photos of the damage or defect to expedite the process.
2. Return Authorization: We will issue a return authorization and cover the cost of return shipping for defective or damaged products.
3. Replacement or Refund: Once we confirm the defect or damage, we will either issue a full refund or ship you a replacement product depending on your preference.

9. International Returns and Exchanges

If you are returning or exchanging a product from outside China, please be aware of the following:

• Return Shipping Costs: You are responsible for the cost of shipping the return item to our warehouse in China, unless the item is defective or incorrect.
• Customs Duties and Taxes: International returns may be subject to customs duties, taxes, and import fees. These charges are your responsibility and will not be refunded.
• Exchange Process: If you wish to exchange an international order, we recommend placing a new order for the desired item, as exchanges can sometimes be costly and time-consuming for international shipments.

10. How to Contact Us

For any questions or concerns regarding our Return and Exchange Policy, or to initiate a return or exchange, please contact our customer service team at:

Weqin E-commerce Co., Ltd.
4th Floor, Room 4-3,
Huaihua International Land Port Economic Development Zone,
Science and Technology Incubator Park (Cross-border E-commerce Industry Park),
Huaihua, Hunan Province, China.

11. Changes to This Return and Exchange Policy

We reserve the right to update or change this Return and Exchange Policy at any time. Any changes to this policy will be posted on this page with an updated “Last Revised” date. Please review this policy periodically to stay informed about any changes.