Shipping Policy

Weqin E-commerce Co., Ltd. (“We,” “Our,” or “Us”) is committed to providing a smooth and reliable shipping experience for all of our customers. We offer a variety of shipping methods to ensure that your order reaches you in a timely manner. This document outlines the shipping policy for products purchased from our website, including processing times, shipping fees, and other important details related to shipping.

Company Address:
Weqin E-commerce Co., Ltd.
4th Floor, Room 4-3,
Huaihua International Land Port Economic Development Zone,
Science and Technology Incubator Park (Cross-border E-commerce Industry Park),
Huaihua, Hunan Province, China.

This policy applies to all purchases made through our online store.

1. Introduction

At Weqin E-commerce Co., Ltd., we understand that timely delivery is crucial to our customers. This shipping policy has been designed to provide you with all the information you need regarding shipping times, fees, and our commitment to delivering your products safely and on time. We work with trusted carriers to ensure that your order reaches you in excellent condition and as quickly as possible.

2. Order Processing Time

Once your order is placed and payment is confirmed, we will begin processing your order. The order processing time typically takes 1 to 3 business days. Please note that this does not include weekends or holidays.

Processing time includes the verification of payment, preparing the item for shipment, and performing quality checks before the package is sent to our shipping partner. During peak seasons or special promotions, processing times may be slightly longer.

3. Shipping Methods

We offer various shipping methods to accommodate the needs of our customers. You can choose the shipping method during the checkout process. Below are the primary shipping methods available:

1. Standard Shipping (Domestic & International):
   This is our most economical shipping option, suitable for customers who do not require expedited delivery. Standard shipping typically takes between 7 to 15 business days depending on the destination.
2. Expedited Shipping:
   For faster delivery, we offer expedited shipping, which generally takes 3 to 7 business days. This option is available at an additional cost, and delivery times vary depending on the destination.
3. Express Shipping (Domestic & International):
   Our fastest shipping option, express shipping typically delivers within 2 to 5 business days. This service is available for an additional fee and is the ideal option if you need your order urgently.
4. Same-Day Shipping:
   Available for certain locations and orders placed before the cut-off time (usually 12:00 PM local time). This service guarantees delivery within 24 hours for local orders. Same-day shipping may not be available during peak seasons.

Please note that delivery times are estimated and not guaranteed. Delays may occur due to factors beyond our control, such as extreme weather, customs delays, or carrier issues.

4. Shipping Fees

Shipping fees vary based on several factors, including the destination, shipping method, and the total weight of your order. Shipping costs will be calculated at checkout and are clearly displayed before you confirm your order.

• Domestic Orders: Shipping fees for domestic orders within China are typically calculated based on the size and weight of the package.
• International Orders: Shipping fees for international orders are calculated based on the destination country and the total weight of the order. We offer discounted rates for bulk orders and long-term customers.

Free Shipping:
We offer free standard shipping for all orders above a specified amount (e.g., CNY 500 for domestic orders or USD 100 for international orders). This threshold may vary based on promotional campaigns or special offers, so be sure to check the details at checkout.

Additional Fees:
Some international orders may be subject to additional charges, such as customs duties, taxes, and import fees. These charges are the responsibility of the customer and are not covered by our shipping fees. Please check with your local customs office for more information.

5. Shipping Destinations

We ship to most countries and regions worldwide. However, some remote or restricted areas may not be available for shipping due to logistical or regulatory restrictions. If your shipping address falls under these categories, we will notify you during the checkout process.

Domestic Shipping (China):
We provide nationwide delivery within China, including major cities and remote areas. Delivery times may vary based on the destination, with most orders being delivered within 5 to 10 business days.

International Shipping:
We ship internationally to over 100 countries and regions. For international orders, delivery times typically range from 7 to 15 business days, depending on the destination. Shipping costs and delivery times are calculated based on the weight and size of your order, as well as the country you are shipping to.

6. Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.

To track your order, simply visit the carrier’s tracking page and enter your tracking number. Most carriers provide real-time updates on the shipment’s location and estimated delivery time.

Tracking Delays:
Occasionally, tracking information may not be updated immediately or may show that the package is still in transit. This is often due to delays in scanning or updates from the shipping carrier. If you are unable to track your order or if there are significant delays, please contact our customer service team for assistance.

7. Delivery Issues and Lost Packages

While we make every effort to ensure timely and safe delivery of your package, there may be instances where delivery issues arise. Common issues include:

1. Delayed Deliveries:
   Delays can occur due to weather conditions, customs processing, or other factors beyond our control. We strive to provide accurate estimated delivery times, but please understand that these are subject to change.
2. Lost Packages:
   If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to trace the package and resolve the issue. If the package cannot be located, we will initiate a claim with the carrier and provide you with a replacement or refund based on the situation.
3. Incorrect Address:
   Please ensure that your shipping address is accurate when placing an order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. If you notice an error in your shipping address, contact us immediately before the order is processed for shipment.

8. Customs, Duties, and Taxes

For international orders, the customer is responsible for paying any customs duties, taxes, and import fees that may apply to the shipment. These charges are determined by the destination country and are not included in the cost of shipping.

• Customs Declaration:
  We comply with all customs regulations for international shipments. All items will be declared at their full value, and we will not falsify customs declarations to avoid taxes or fees.
• Customs Delays:
  Customs processing can sometimes delay shipments, especially during peak seasons or due to customs inspections. We have no control over customs processing times, but we will do our best to keep you informed if there are any significant delays.

9. Shipping Restrictions

We are unable to ship to the following locations due to legal or logistical reasons:

• PO Boxes or APO/FPO addresses (for certain countries).
• Certain remote regions or countries that are subject to trade restrictions.

If you are unsure whether we can ship to your location, please contact our customer service team for assistance.

10. Customer Support

If you have any questions or concerns about shipping, or if you encounter any issues with your order, our customer service team is here to help. You can contact us via the following methods:

• Online Chat: Available on our website during business hours.

We are committed to providing you with timely and effective support to ensure that your shipping experience is as smooth as possible.

11. Changes to the Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page, with an updated Effective Date. Please review this policy periodically to stay informed about our shipping procedures and guidelines.